The West Knox Utility District offers a variety of convenient payment options for our residents. Simply choose the option that best suits your needs.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located below and drop it off or mail it to our office, along with a voided check. To set-up your account just click on the Online Customer Service Portal Link or Icon.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank’s website). Normally, these services debit the customer’s checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer’s account. Please consult with your bank for more information.
Regarding YOUR Water Bill
Your water bill provides you with your meter reading date, the actual meter reading, the number of gallons used during the billing cycle, as well as any past due balance. Water bills are produced and levied in arrears, meaning the usage occurs in the month prior to the actual billing.
Payments must be received in the office on or before the due date to avoid late charges. All payments are posted to accounts on the day they are received; postmarks are not considered. There are four billing cycles which are determined by location within the District. Penalties are charged to unpaid balances on the first business day after the due date. The penalty amount is currently 10% of the net bill less sales tax. Late notices are printed on the bills, giving an additional ten days to make payment or acceptable arrangements. After the ten days have expired, meters are subject to disconnection without further notice.
Payment Drop-off Address
West Knox Utility District
2328 Lovell Road
Knoxville, TN 37932